Frequently Asked Questions
Q: I just had my piano tuned but it still sounds tinny.
A: A tuning is just that. The tinniness is probably caused by worn hammers. When the felt on the hammers wears down the tone becomes brighter and harsher. Having the hammers voiced either by themselves or as part of an action regulation can change their tone if the hammers aren't in too bad of shape. Otherwise new hammers might have to be installed.
Q: Why won't my piano stay in tune?
A: It could be that your piano is experiencing too drastic a change in humidity. In older pianos the tuning pins can become loose in the pin block. This causes them to lose the strength it takes to hold the 300+ pounds of tension that keep the strings in tune.
Q: How much does a tuning cost?
A: See our price list.
Q: Why does this key always stick?
A: Keys stick for a number of reasons. A foreign object like a coin could have slid down between the keys. Excess humidity could have swelled the keys so they rub against each other or have become misaligned.
Q: Why does it rattle when I play this/these note(s)?
A: If the notes are in the lower range it could indicate a broken bass bridge. A less serious problem (with a much easier solution) might be something on top of or touching your piano that vibrates at a certain frequency. Clear the top of the piano and make sure nothing is hiding behind the keyboard cover. Play the note again to see if the buzzing remains.
Q: How should I clean my piano?
A: You should take care of your piano like any other fine piece of furniture. Usually just a regular dusting will take care of things. If you do use a dust polish, be sure to test it first in a hard to see area to make sure it won't ruin the finish. If any cleaning needs to be done to the keys just use two damp cloths; one for black keys and one for white keys.
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